Shipping for multiple items in your cart does not always give an accurate reflection of what the 'actual' combined postage cost will be. I'm afraid this is because in the U.K., Etsy does not offer sellers a 'combined' postage rate option and it's impossible for me to know in advance what combination of products a customer may purchase (and thus the parcel weight) and apply the correct postage. A shipping cost is therefore applied for each item, however, I will refund any postage overages at the time of processing your order.

Please pay by Paypal. This means that you can use any major credit card, without signing up for a paypal account if you don't want to. If you would like further information about this, there is a handy article explaining the process here -

http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/

Please pay within three working days. Beyond this time, I reserve the right to relist the item and cancel the transaction. If you are experiencing technical difficulties, or there is a problem with making the payment for any reason, please contact me as soon as possible.

I usually ship items within one to two working days of receipt of payment but this can vary if an item is 'made to order' or during particularly busy spells. Please check my shop announcement, as any temporary delays will be stated there.

To keep postage costs reasonable, I send items up to the value of £20 inclusive via a standard Royal Mail delivery service that is not tracked. If you would like the option to track your parcel en route this can be arranged at a small extra costs (approx £3-8). Please contact me prior to purchase and I will happily give you a quote.

If you would like to upgrade your shipping to a faster method, please contact me before purchase and I will give you a quote.

The delivery timesales given by Etsy are 'estimated' and not guaranteed. I nor Etsy can be held responsbile for interruptions to service from a third party provider.

The same principle applies for items sent to Europe and America. All items over £25 will be sent via a tracked service, unless otherwise requested. Delivery timescales are typically 10-15 days but can take longer. Any known delays in the postal service will be listed in my shop announcement.

If a parcel is not received within the expected timeframe, I am able to contact Royal Mail, 25 days after the original expected delivery date to ask them to investigate the parcel.

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Please note: Any customs charges or local taxes are the responsibility of the customer.

Do you offer a combined shipping rate?
Shipping for multiple items in your cart does not always give an accurate reflection of what the 'actual' combined postage cost will be. I'm afraid this is because in the U.K., Etsy does not offer sellers a 'combined' postage rate option and it's impossible for me to know in advance what combination of products a customer may purchase (and thus the parcel weight) and apply the correct postage. A shipping cost is therefore applied for each item, however, I will refund any postage overages at the time of processing your order.

Are the colours in your photographs accurate?
I try and take photos that are an accurate representation of the product colours using natural daylight only and no filters. Due to different monitor settings, the colours may vary very slightly when viewed on different devices. Please bear this in mind when purchasing.

Is the guaranteed delivery date provided accurate?
The guaranteed delivery date is provided by Etsy and not me. As I am dependent on a third party to deliver your order, once it has left my hands it is out of my control and sometimes parcels take a little longer to be delivered than expected. To avoid disappointment, if you require an item by a certain date, please contact me directly and I will be happy to provide an option for a faster/guaranteed service if available. This will come with a small charge for an upgraded service.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Anna Pasco, am the data controller of your personal information. If you have any questions or concerns, you may contact me at annapasco [!at] yahoo.com.